- HOW TO GET HERE

We are located 90 miles south (140 km) of the Cancun International Airport, approximately 1H45 drive, depending on traffic. Although at the Airport various methods of transportation are available, including bus and taxi (Quintana Roo doesn’t have Uber service) we recommend taking a private transfer and are happy to help you organize it on a luxury SUV. You can book directly here, or contact our concierge team by phone or email.

- IN-HOUSE WELLNESS ACTIVITIES

We have created a set of custom-made experiences to connect and engage your body, mind and soul. Choose from a variety of ceremonies and classes, including curative pre-Hispanic sound healing and personalized yoga classes. You can check out our activity offers on the following link:

link de la pagina web. https://www.nesttulum.com/experiencies

- DINE AT NU TULUM NÜ

Tulum is led by Executive Chefs Luis Aguilar and Benjamin Coe who created and operated Verdant Tulum, which was elected as one of the 10 Best New Restaurants in the World by Conde Nast Traveller. NÜ alchemizes diverse ingredients from the abundance of the Caribbean Sea and the Mayan Jungle to create vibrant Tulum cuisine. Our team is deeply committed to sourcing the freshest local ingredients, preserving sustainable methods of cooking, and continuously innovating local flavor creations, earning NÜ recognition as one of the five best restaurants in the Yucatan by T+L.

- PRIVATE DINING

If you are looking for something more private and romantic to celebrate a special occasion, we can accommodate special options for you. Please contact us for more information.

- OTHER DINING OPTIONS

Arca menu'sopen-firee cooking is made up of small plates meant to be shared, a way of eating that is inherent to Mexican culture.

WILD’s atmosphere is seductive and serene with copal incense adding to the ambiance and the etherealness, tables are set under the canopy of the concrete jungle showcasing an internationally inspired cuisine with a Mexican twist..

Kitchen Table

is a contemporary open kitchen restaurant in Tulum. The idea lies in cooking with local and seasonal ingredients and doing it in an "Open Kitchen", giving guests the chance to live the entire culinary experience.

- VISIT

Discover the beautiful region of the Riviera Maya with personalized experiences through our partner. We recommend exploring nearby magical cenotes, the Sian Ka’an Natural Biosphere, and the Mayan ruins of Tulum, just to name a few. Please contact us if you would like to schedule an activity prior to your arrival or you can check out and book our tour offers here:

link de la pagina web. https://www.nesttulum.com/experiencies

- HELP US SAVE ENERGY AND WATER

We try our best to avoid plastic and overall single-use plastic in our hotels. We will change your towels left on the ground and linen upon request only. Unless you notify us that you prefer it to be omitted, in a 15 min period between 7 and 9 PM, we will provide this service to your room.

- ENJOY THE SILENCE

We encourage an attitude of mutual consideration from our guests to maintain a quiet and peaceful ambiance, especially at night.

- COVID TESTING

We do provide Antigen COVID testing. Should you require it to travel back please fill out this Form and our concierges will organize it for you

- SOME PRACTICAL AND FRIENDLY REMINDERS & RECOMMENDATIONS

To avoid any inconvenience with your credit card (some banks automatically lock credit cards as soon they detect a charge outside of your country), we recommend you let your bank know that you will be traveling to Mexico. We recommend that you exchange your foreign currency for Mexican Pesos at the airport or a bank in Tulum’s Pueblo.

Tipping: In Mexican restaurants, the custom is to leave between 10 and 20% tip for service as staff highly relies on this. The norm is 10% for a regular, 15% a good, and 20% for great service.

We are proud to offer a healthy and non-smoking environment.

Unfortunately, our hotel is not designed to be children-friendly, therefore the minimum age required is 12 years old. We love pets, but unfortunately, we do not accept them on our premises.

We do not allow for external food and drinks to be brought on our premises. As commented when you received your booking confirmation, we highly recommend purchasing travel insurance for any inconvenience or emergency that could prevent visiting us as planned.

We are delighted to help, and our entire team will work tirelessly to ensure your stay is enjoyable and relaxing. In the meantime, please check out our website, and follow us on social media: Instagram and Facebook. Please read our FAQs and Terms and Conditions for more information.

Thank you for your loyalty.

The Concierge Team